Ninja Foodi MAX Dual Zone Air Fryer 9.5L AF400ME

Created by Hatch Villaverde, Modified on Wed, 30 Apr at 11:52 AM by Hatch Villaverde

Question	Answer
How many cooking functions are included with the unit?	The unit has 6 different cooking functions: Max Crisp, Air Fry, Dehydrate, Roast, Bake, and Reheat. Each has a different range of temperatures and fan speed which are tailored to get the best cooking results. Our helpful recipe guide gives advice on which program is best for different ingredients and recipes.
What is Max Crisp?	Use the Max Crisp program for cooking smaller quantities of frozen food. It's perfect for breaded or battered foods and will give a really great crispy exterior. We recommend frquently checking your food and shaking or tossing it to ensure desired results.
What is the temperature range of the unit?	The temperature ranges from 40°C (for Dehydrate) to 240°C (for Max Crisp), Roast, Air Fry, Reheat and Bake only goes up to 210°C.
What is the capacity of the AF400 compared to the AF300?	The AF400 has an overall capacity of 9.5L (4.75L per drawer).
	The AF300 has an overall capacity of 7.6L (3.8L per drawer).
	The AF400 cooks up to 25% more, compared to AF300. Each drawer fits a 2kg chicken or up to 1.4kg of fries.
What materials are the drawers, crisper plate and unit's exterior made of?	The drawers are made out of steel with a PTFE coating and the crisper plates are non-stick aluminium with a nano ceramic coating. The unit's exterior is BPA free.
Do I need to use oil when air frying?	Although oil is not essential, we recommend starting with 1 tablespoon and adjusting for personal preference, or referencing the recipe for recommended oil amounts.
Can I cook different foods in each zone and not worry about cross contamination?	Yes, both zones are self-contained with separate heating elements and fans.
How big is the unit? How much space do I need?	The extrior dimensions for the AF400 are H:32.5 x W:41.5 x D:27 cm.
	The internal drawer dimensions are H:21.4 x W:16.7 x D:13.6 cm.

	When the unit is in use, allow for adequate space above and on all sides for air circulation.
Is it dishwasher safe?	The drawers and crisper plates can be washed in the dishwasher or by hand. If handwashed, air-fry or towl-dry all parts after use. TO extend the life of the drawers we recommend hand-washing them.
What are the timer increments?	The timer increments vary depending on the function:
	• Air Fry: 1-minute increments up to 1 hour
	• Roast: 1-minute increments for the first hour, followed by 5-minute increments for the next 3 hours
	• Dehydrate: 15-minute increments up to 12 hours
	• Reheat: 1-minute increments up to 1 hour
	• Bake: 1-minute increments for the first 30 minutes, followed by 5-minute increments for the next 3 1/2 hours
	• Max Crisp (not included on all models): 1-minute increments up to 30 minutes
Why is the UK model different to the US model and what are the differences?	Our UK/EU models differ to the US due to a mix of consumer research and to meet safety regulations.

	Differences UK vs US Model:

	UK - Start/Stop
	US - Start/Pause
	The UK/EU models have an automatic pause feature. This means the timer pauses when the drawers open and it restarts when you re-insert the drawers. This has been really well received in research to allow cooks to turn or shake foods without worrying about the cook time.

	UK - Sync, Match
	US - Smart Finish, Match Cook
	All names are tested in research to see if they are understood. We settled on Sync, Match for the UK following numerous rounds of consumer testing.

	UK - 2470W
	US - 1690W
	Reason: There is a diference in voltage in US vs UK. This means that UK appliances can run on a higher wattage which is good news for UK consumers as it means the cooking time can be quicker. We were able to include heating elements that run on a higher wattage than the US.
Why is my unit not powering on?	Press the Power button.
	If the unit is still not powering on, make sure that the unit is plugged in, or try a different socket.
	If the unit is still not powering on, try a socket in a different room.
	If the unit is still not powering on, please contact Customer Services.
How do I know if the unit is on?	When the unit is powered on, the digital display will show 0:00.
When and how do I use Sync?	Sync is recommended when cooking 2 foods using 2 different functions, temperatures or cook times. To set up, program each zone as normal and select SYNC to have both zones finish at the same time.
When and how do I use match?	Match sets both zones to the same program, time and temperature so both finish at the same time. To use Match, turn the dial to select the desired function. Use the TEMP arrows to set the temperature and use the TIME arrows to set the time. Press MATCH button to copy zone 1 settings to zone 2 and press the dial to begin cooking.
Can I air fry wet, battered ingredients?	Yes, but use the proper breading technique. It is important to coat foods first with flour, then with egg, and then with bread crumbs. Press breading firmly onto the battered ingredients, so crumbs won’t be blown off by the fan.
When should I use Max Crisp instead of Air Fry?	For best results, use Max Crisp when cooking pre-packaged frozen foods, such as french fries or chicken nuggets. The temperature is 240°C and cannot be changed. This high temperature lends itself to small quanities of breaded or battered foods and you'll get a crispy, crunchy result.
Why can't I change the temperature for Max Crisp?	240˚C is the default temperature for Max Crisp. It's purposely set at this temperature to crisp frozen breaded or battered foods.
How do I change functions on the unit?	To change functions for specific zone, press the corresponding number of the desired zone (either 1 or 2) and then turn the dial left and right to change function.
Why won't the temperature go any higher?	This means you're already at the max temperature for that setting.
How do I read the time setting?	The display shows in HH:MM (hours, minutes).
The timer won't go past 1 minute.	The timer is actually at 1 hour. The time display should be read as HH:MM.
When should I use the crisper plate?	For best cooking results, use the crisper plate when you want food to come out crispy. The plate elevates the food in the drawer so that air can flow under and around it to cook ingredients evenly. If using, the crisper plate should always go in the bottom of the drawer and then ingredients go on top.
How much can I fill the drawers?	There is no fill line. Make sure that the drawer can close properly in the unit. For best results don't over fill the drawers so that hot air can evenly circulate and ingredients can be shaken often.
Are the drawers safe to put on my worktop?	The drawers will heat up during cooking. Use caution when handling, and place them on heat-safe surfaces only. DO NOT place the drawers on the top of the unit.
Do I need to defrost frozen foods before air frying them?	It depends on the food. Follow package instructions.
Can I use parchment paper or aluminum foil in the air fry drawer?	Yes. It is safe to use parchment paper and aluminum foil in the drawer. The use of aluminum foil is suggested in some recipes.
Will the outside of the unit get hot?	Although the outside of the unit will heat up during the cooking process, the control panel and air fry drawer handle will remain safe to touch.
Does the unit need to preheat?	The unit does not need to be preheated.
How do I adjust the temperature or time while using a single zone?	When a single zone is running the time or temperature can be adjusted at any time by pressing the up/down arrows.
How do I adjust the temperature or time while using dual zones?	Select the desired zone, then use the TEMP arrows to adjust the temperature or the TIME arrows to adjust the time.
How do I stop one zone when using both zones?	To stop one zone, first press the zone button then press the dial. To stop both zones simply press the the dial.
Do I have to shake the drawers while cooking?	Yes. It is important to shake or rotate your food for consistent browning and crispiness. For best results, follow the recipe or cooking chart to find out how often you should shake or rotate ingredients while cooking.
Can I pull out the drawers to check on food during cooking?	Yes. We recommend checking on your food regularly throughout the cooking process. Simply pull out the drawer and shake or rotate the food. The timer will pause automatically and the heater and fan will shut off when the drawer is removed. When you are done, slide the drawer back into place. The timer will start and the unit will automatically resume cooking.
Can I adjust the cook time and/or temperature once the unit is running?	Yes. you can adjust the cook time or temperature at any point throughout the cooking process by using the up and down TIME and/or TEMP arrows.
How do I pause the countdown timer?	The countdown timer will pause automatically when you remove the drawers from the unit. Reinsert drawer within 10 minutes to resume cooking or the zone with the drawer open will be cancelled.
Why is my food burning on Max Crisp?	Max Crisp cooks your food faster than traditional air crisping, so make sure you check on your food and shake it often to prevent burning.
My food is not crispy/brown enough.	To achieve an even amount of crisping/browning, it is important to shake or flip your food throughout cooking. For best results, follow the recipe or cooking chart to find out how often you should shake or flip ingredients while cooking.

	You may also increase the cook time or add additional oil to the recipe in 1-tablespoon increments. Continue to flip or shake food to ensure even browning/crisping.
The crisper plate is not coming out.	When removing the crisper plate, wait for the unit to cool, then remove the entire drawer from the unit. To speed up the cooling process, remove the drawer from the unit and run under cold water. Then reach into the drawer and grab the small handle located in the center of the crisper plate. Pull up firmly to remove the crisper plate from the drawer.
Why is the unit taking so long to cook?	The unit's power is distributed to both zones during cooking when both are in use. When only a single zone is in use, the unit will allocate all of the power to that single zone. So if you're using both zones to cook, it may take longer.
Why is there steam coming rom the unit during cooking?	It's normal for some steam to release through either the vents or the baskets.
Why didn’t my food cook fully?	Make sure the drawer is fully inserted during cooking. For consistent browning, make sure ingredients are arranged in an even layer on the bottom of the drawer with no overlapping. Shake drawer to toss ingredients for even crispiness. Cook temperature and time can be adjusted at any time during cooking. Simply use the TEMP arrows to adjust the temperature or the TIME arrows to adjust the time.
Why is my food burned?	For best results, check progress throughout cooking and remove food when desired level of brownness has been achieved. Remove food immediately after the cook time is complete to avoid overcooking.
Why do some ingredients blow around when air frying?	Occasionally, the fan from the air fryer will blow lightweight foods around. Use wooden cocktail stick to secure loose lightweight food, like the top slice of bread on a sandwich.
Why did the display screen go black?	The unit is in standby mode. Press the power button to turn it back on.
Why is the unit beeping?	Either the food is done cooking or the other zone has started cooking.
Why is there an “E” message on the display screen?	The unit is not functioning properly. Please contact Customer Services.
Where is the exhaust vent located on the unit?	The exhaust vent is located on the back side of the unit. This area will heat up during cooking and steam will be released. Be sure to keep the unit at least 15cm away from any other surfaces.
How do I clean the unit?	To clean the main unit and the control panel, wipe them clean with a damp cloth after unplugging from the wall. Never submerge main unit in water.
	The drawers and crisper plates can be washed in the dishwasher or by hand. If handwashed, air-dry or towel-dry all parts after use. To extend the life of the drawers, we recommend hand-washing them.
	If food residue is stuck on the crisper plates or drawers, place them in a sink filled with warm, soapy water and allow to soak.
How often should the unit, drawers and crisper plates be cleaned?	The unit, drawers and crisper plates should be thoroughly cleaned after every use. Before cleaning, unplug the unit from the socket. To clean the main unit and control panel, wipe them with a damp cloth. The drawers are hand wash only. The crisper plates are dishwasher safe. If there is food residue stuck on the drawer or crisper plate, place them in a sink filled with warm, soapy water and allow them to soak. Use a soft sponge to help remove any remaining residue. Thoroughly air-dry or towel-dry all parts after cleaning.